Returns & Exchanges
At Northline Express, we want you to be completely satisfied with your home and hearth purchase. If you are not happy with your order, you can return most new, unused items within 30 days of delivery for a full refund.
Request Authorization
Log into your account or contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping your items back.
Prepare Your Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Label and Ship
Affix the return shipping label to the outside of the box and clearly write your RMA number on the package to ensure efficient processing at our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing